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Troubleshooting

Arkwell.Net Services

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Discover how Arkwell’s SEO suite works—from cumulative keyword lists and real‑time rank tracking to AI‑driven optimization alerts—and get answers to our most common questions so you can get up and running in minutes.

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FAQ

Discover how Arkwell.NET’s SEO suite works—from cumulative keyword lists and real‑time rank tracking to AI‑driven optimization alerts—and get answers to our most common questions so you can get up and running in minutes.

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What does Arkwell.NET include?

A full suite of keyword management, site‑performance monitoring, lead‑capture funnels, and social/ad comment tracking—all in one platform.

Book a free demo meeting and see if Arkwell.Net is right for you, then follow our guided setup to connect your websites and start tracking data.

Yes—our Agency plan unlocks custom domains, branded dashboards, and white‑label reporting so you present Arkwell.NET as your own client service.

All data is encrypted at rest and in transit (AES‑256 & TLS 1.2+). We perform regular security audits, offer two‑factor authentication, and support SSO for Enterprise customers.

  • Starter & Professional: Email & chat support, Mon–Fri 9 AM–6 PM ET
  • Agency & Enterprise: 24/7 priority support, dedicated onboarding specialist, and quarterly strategy reviews.

Absolutely—no long‑term contracts. Upgrade, downgrade, or cancel at any time with pro‑rated billing adjustments applied immediately.

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Troubleshooting

  • Make sure all equipment is powered on (modem/receiver, router, mesh units). Check for loose power bricks and power bars that were switched off.
  • Confirm all cables are firmly plugged in and not damaged (especially the cable from the outdoor radio/antenna into the indoor unit).
  • If anything looks “stuck” (no lights changing for minutes), unplug power from your modem/receiver and router for 30 seconds, then plug them back in (modem/receiver first, router second).
  • Wait 3–5 minutes for everything to fully reboot, then try loading a simple site like google.com.
  • Check if any device can browse (phone, laptop, tablet). If at least one works, it’s a device problem, not the internet line.
  • On the problem device, turn Wi-Fi off and back on, or forget the network and reconnect using the correct password.
  • If you use both 2.4 GHz and 5 GHz networks, try switching between them to see which one actually works.
  • If nothing can browse on Wi-Fi, plug a laptop directly into the router (if possible). If wired works but Wi-Fi doesn’t, the issue is your router/Wi-Fi settings.
  • Run a speed test close to the router (ideally on a wired device or standing next to the main Wi-Fi unit). Note the result.
  • Pause or stop any big downloads, cloud backups, streaming on multiple TVs, or game updates. These absolutely crush rural connections.
  • Reboot your router and mesh units. Long uptimes often mean worse performance.
  • If things are only slow in certain spots of the house, this is a Wi-Fi coverage issue, not the incoming internet line (see #4).
  • Stand near your main router/primary mesh unit and check if speeds improve. If yes, your signal is dying off with distance.
  • Move mesh nodes or the main router out of closets, basements, and behind TVs. Get them higher and more central, with fewer walls in the way.
  • If you’re on a single router and have a larger or multi-level home, you likely need additional mesh units or better placement—not a new internet plan.
  • Avoid cheap plug-in “boosters” from big box stores; they usually create more problems than they fix.
  • Restart the device fully (not just closing apps). Phones, tablets, and laptops get stuck too.
  • Make sure the device’s software/OS is updated and that any VPNs, ad blockers, or “security” apps are turned off as a test.
  • Try another network (mobile hotspot, a friend’s Wi-Fi). If it’s broken on multiple networks, it’s the device, not your home internet.
  • If it only misbehaves at your home, forget the network on that device and reconnect fresh with the correct password.