Call To Connect (905) 537-1212

 
 
 
  
 
 
 
 
 
 David van der Woerd profile picture 
 
 
 
  
 Posted on Google Google 
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White Fox solved our internet problems.  We switched to White Fox (formerly Rural Com) after years of frustration with interrupted service, slow speeds and spotty customer service from their competitor.  We switched to White Fox that they completed changed that narrative.  I highly recommend them.
 
 
 David van der Woerd 
 
 
 
 
 
  
 
 
 
 
 
 Paul Pavao profile picture 
 
 
 
  
 Posted on Google Google 
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Great customer service, fast reliable internet!
Great communication! Auto billing, no contracts! Nothing but positive things to say about this local Canadian company!
 
 
 Paul Pavao 
 
 
 
 
 
  
 
 
 
 
 
 And rew profile picture 
 
 
 
  
 Posted on Google Google 
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Excellent service, very fast speeds up to 1Gbps. Supports business internet very well and Veronica is great!
 
 
 And rew

Your Rural Internet Provider For Home & Business

Troubleshooting

WhiteFoxOnline

Contact

Contact us today to get connected to high speed internet for your personal or business needs. Questions, comments or requests? Feel free to reach out, we’d love to hear from you!

WhiteFoxOnline

Contact Us

Questions, comments or requests? Feel free to reach out, we’d love to hear from you.

More About Us
FAQ

Service call fee $90.00 Applies to residential service calls where the issue is not related to WhiteFoxOnline service or equipment

Missed appointment A $90.00 charge is applied if:

  • A technician arrives for a scheduled appointment and no one of the age of majority is present in the home.
  • You deny the technician entry to your home or don’t provide access to the equipment that needs to be repaired.
  • You cancel or change your appointment with less than 24 hours notice, or if you aren’t available when the technician arrives.

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Troubleshooting

  • Make sure all equipment is powered on (modem/receiver, router, mesh units). Check for loose power bricks and power bars that were switched off.
  • Confirm all cables are firmly plugged in and not damaged (especially the cable from the outdoor radio/antenna into the indoor unit).
  • If anything looks “stuck” (no lights changing for minutes), unplug power from your modem/receiver and router for 30 seconds, then plug them back in (modem/receiver first, router second).
  • Wait 3–5 minutes for everything to fully reboot, then try loading a simple site like google.com.
  • Check if any device can browse (phone, laptop, tablet). If at least one works, it’s a device problem, not the internet line.
  • On the problem device, turn Wi-Fi off and back on, or forget the network and reconnect using the correct password.
  • If you use both 2.4 GHz and 5 GHz networks, try switching between them to see which one actually works.
  • If nothing can browse on Wi-Fi, plug a laptop directly into the router (if possible). If wired works but Wi-Fi doesn’t, the issue is your router/Wi-Fi settings.
  • Run a speed test close to the router (ideally on a wired device or standing next to the main Wi-Fi unit). Note the result.
  • Pause or stop any big downloads, cloud backups, streaming on multiple TVs, or game updates. These absolutely crush rural connections.
  • Reboot your router and mesh units. Long uptimes often mean worse performance.
  • If things are only slow in certain spots of the house, this is a Wi-Fi coverage issue, not the incoming internet line (see #4).
  • Stand near your main router/primary mesh unit and check if speeds improve. If yes, your signal is dying off with distance.
  • Move mesh nodes or the main router out of closets, basements, and behind TVs. Get them higher and more central, with fewer walls in the way.
  • If you’re on a single router and have a larger or multi-level home, you likely need additional mesh units or better placement—not a new internet plan.
  • Avoid cheap plug-in “boosters” from big box stores; they usually create more problems than they fix.
  • Restart the device fully (not just closing apps). Phones, tablets, and laptops get stuck too.
  • Make sure the device’s software/OS is updated and that any VPNs, ad blockers, or “security” apps are turned off as a test.
  • Try another network (mobile hotspot, a friend’s Wi-Fi). If it’s broken on multiple networks, it’s the device, not your home internet.
  • If it only misbehaves at your home, forget the network on that device and reconnect fresh with the correct password.