Trustindex verifies that the original source of the review is Google.
White Fox solved our internet problems. We switched to White Fox (formerly Rural Com) after years of frustration with interrupted service, slow speeds and spotty customer service from their competitor. We switched to White Fox that they completed changed that narrative. I highly recommend them.
David van der Woerd
Posted on Google
Trustindex verifies that the original source of the review is Google.
Great customer service, fast reliable internet!
Great communication! Auto billing, no contracts! Nothing but positive things to say about this local Canadian company!
Paul Pavao
Posted on Google
Trustindex verifies that the original source of the review is Google.
Excellent service, very fast speeds up to 1Gbps. Supports business internet very well and Veronica is great!
Make sure all equipment is powered on (modem/receiver, router, mesh units). Check for loose power bricks and power bars that were switched off.
Confirm all cables are firmly plugged in and not damaged (especially the cable from the outdoor radio/antenna into the indoor unit).
If anything looks “stuck” (no lights changing for minutes), unplug power from your modem/receiver and router for 30 seconds, then plug them back in (modem/receiver first, router second).
Wait 3–5 minutes for everything to fully reboot, then try loading a simple site like google.com.
Wi-Fi Shows, But Pages Won’t Load
Check if any device can browse (phone, laptop, tablet). If at least one works, it’s a device problem, not the internet line.
On the problem device, turn Wi-Fi off and back on, or forget the network and reconnect using the correct password.
If you use both 2.4 GHz and 5 GHz networks, try switching between them to see which one actually works.
If nothing can browse on Wi-Fi, plug a laptop directly into the router (if possible). If wired works but Wi-Fi doesn’t, the issue is your router/Wi-Fi settings.
My Internet Is Slow / Buffering
Run a speed test close to the router (ideally on a wired device or standing next to the main Wi-Fi unit). Note the result.
Pause or stop any big downloads, cloud backups, streaming on multiple TVs, or game updates. These absolutely crush rural connections.
Reboot your router and mesh units. Long uptimes often mean worse performance.
If things are only slow in certain spots of the house, this is a Wi-Fi coverage issue, not the incoming internet line (see #4).
Wi-Fi Is Weak In Parts Of My Home
Stand near your main router/primary mesh unit and check if speeds improve. If yes, your signal is dying off with distance.
Move mesh nodes or the main router out of closets, basements, and behind TVs. Get them higher and more central, with fewer walls in the way.
If you’re on a single router and have a larger or multi-level home, you likely need additional mesh units or better placement—not a new internet plan.
Avoid cheap plug-in “boosters” from big box stores; they usually create more problems than they fix.
Only One Device Has Issues
Restart the device fully (not just closing apps). Phones, tablets, and laptops get stuck too.
Make sure the device’s software/OS is updated and that any VPNs, ad blockers, or “security” apps are turned off as a test.
Try another network (mobile hotspot, a friend’s Wi-Fi). If it’s broken on multiple networks, it’s the device, not your home internet.
If it only misbehaves at your home, forget the network on that device and reconnect fresh with the correct password.
