Call To Connect (905) 537-1212

 
 
 
  
 
 
 
 
 
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 Posted on Google Google 
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White Fox solved our internet problems.  We switched to White Fox (formerly Rural Com) after years of frustration with interrupted service, slow speeds and spotty customer service from their competitor.  We switched to White Fox that they completed changed that narrative.  I highly recommend them.
 
 
 David van der Woerd 
 
 
 
 
 
  
 
 
 
 
 
 Paul Pavao profile picture 
 
 
 
  
 Posted on Google Google 
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Great customer service, fast reliable internet!
Great communication! Auto billing, no contracts! Nothing but positive things to say about this local Canadian company!
 
 
 Paul Pavao 
 
 
 
 
 
  
 
 
 
 
 
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 Posted on Google Google 
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Excellent service, very fast speeds up to 1Gbps. Supports business internet very well and Veronica is great!
 
 
 And rew

Your Rural Internet Provider For Home & Business

Troubleshooting

Local High-Speed Internet Provider

About

WhiteFoxOnline delivers local internet at lightning fast speeds so you can get connected and stay connected
Stay Connected Wherever You Live

Delivering Local Internet At Lightning Fast Speeds

WhiteFoxOnline powered by RuralCom delivers high speed internet using fiber fed towers ensuring you always stay online. We are local, and we love our communities. When you give us a call, you get us directly. Call us today to get connected.

  • Our pricing is simple and transparent
  • We offer a worry-free set up
  • We don't lock you into contracts
  • What you see is what you pay for
  • We value your privacy and flexibility

Does this sound like a good fit?

Contact Us Today
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Frequently Asked

Our FAQ

How does WhiteFoxOnline deliver internet to rural areas?

We use fixed wireless. Fibre feeds our towers, and we beam high-speed internet to a small antenna at your home or business. No long copper loops, no cable build-outs—just a clear path to the tower and you’re online.

Our outdoor radio/modem is required. We recommend our managed router so we can fully support and optimize your network. If you bring your own router, it’ll usually work, but we can’t troubleshoot third-party router issues beyond basic checks.

Yes. You can upgrade anytime. If your needs change, we’ll bump your speeds without restarting your term.

When in doubt, start lower—you can always upgrade. It’s the easiest way to find your sweet spot without overbuying.

A clean line-of-sight is important. Trees, hills, or buildings can weaken the signal. We’ll survey your location and advise the best mounting position or alternatives.

Rain and snow typically don’t matter. In rare cases, strong wind can nudge hardware out of alignment; if that happens, we’ll re-aim the antenna.

No. Unlimited usage. No throttling. No surprise slowdowns after a certain amount of data.

Wi-Fi shows “connected,” but there’s no internet
  • Reseat the cable from our modem/radio into your router (listen/feel for the click).
  • Power-cycle the router (off for 10 seconds, then on).
  • Still out? Do not press the router’s reset pin—that wipes its config. Open a support ticket and we’ll take it from there.
  • Check if other devices are saturating the connection (cloud backups, game downloads, cameras).
  • Run a speed test (use our recommended server if shown in your portal).
  • Power-cycle the modem/radio, then test again.
  • If results are below your plan, attach screenshots and contact support.
  • If on Wi-Fi, check signal strength; move closer to the router to test.
  • Inspect cables for a snug fit.
  • Reboot the modem/radio and router.
  • If drops continue, open a ticket so we can check the link and alignment.

If you use our managed router, ask us about mesh nodes to extend coverage. Using your own router? You can add a compatible extender or we can supply managed gear and set it up for you.

Stay Connected With WhiteFoxOnline

Troubleshooting

  • Make sure all equipment is powered on (modem/receiver, router, mesh units). Check for loose power bricks and power bars that were switched off.
  • Confirm all cables are firmly plugged in and not damaged (especially the cable from the outdoor radio/antenna into the indoor unit).
  • If anything looks “stuck” (no lights changing for minutes), unplug power from your modem/receiver and router for 30 seconds, then plug them back in (modem/receiver first, router second).
  • Wait 3–5 minutes for everything to fully reboot, then try loading a simple site like google.com.
  • Check if any device can browse (phone, laptop, tablet). If at least one works, it’s a device problem, not the internet line.
  • On the problem device, turn Wi-Fi off and back on, or forget the network and reconnect using the correct password.
  • If you use both 2.4 GHz and 5 GHz networks, try switching between them to see which one actually works.
  • If nothing can browse on Wi-Fi, plug a laptop directly into the router (if possible). If wired works but Wi-Fi doesn’t, the issue is your router/Wi-Fi settings.
  • Run a speed test close to the router (ideally on a wired device or standing next to the main Wi-Fi unit). Note the result.
  • Pause or stop any big downloads, cloud backups, streaming on multiple TVs, or game updates. These absolutely crush rural connections.
  • Reboot your router and mesh units. Long uptimes often mean worse performance.
  • If things are only slow in certain spots of the house, this is a Wi-Fi coverage issue, not the incoming internet line (see #4).
  • Stand near your main router/primary mesh unit and check if speeds improve. If yes, your signal is dying off with distance.
  • Move mesh nodes or the main router out of closets, basements, and behind TVs. Get them higher and more central, with fewer walls in the way.
  • If you’re on a single router and have a larger or multi-level home, you likely need additional mesh units or better placement—not a new internet plan.
  • Avoid cheap plug-in “boosters” from big box stores; they usually create more problems than they fix.
  • Restart the device fully (not just closing apps). Phones, tablets, and laptops get stuck too.
  • Make sure the device’s software/OS is updated and that any VPNs, ad blockers, or “security” apps are turned off as a test.
  • Try another network (mobile hotspot, a friend’s Wi-Fi). If it’s broken on multiple networks, it’s the device, not your home internet.
  • If it only misbehaves at your home, forget the network on that device and reconnect fresh with the correct password.